Careers

Careers

Progress your career with Agile

Agile Technical Solutions are a fast growing and ambitious company who are continuously looking for new talent as they progress. Exciting opportunities are available for ambitious individuals looking to challenge themselves further.

Senior Technical Engineer

Technical Support:

  • Provide direct IT support to customers in-line with the agreed SLA’s.
  • Ensure all support issues are logged and followed-up in a timely manner.
  • Ensuring all calls are processed in a timely fashion.
  • Creating and up-dating support team documentation and writing technical reports.
  • Taking responsibility for resolving escalated support calls via. helpdesk.
  • Analyse corrective actions to review helpdesk performance and resource utilisation.
  • Attend meetings to progress Sales Orders, Technical Issues and Projects.
  • Project Management of equipment installations and upgrades.
  • Updating systems and shared documentation processes.
  • Assisting with management and mentoring of more junior engineers.
  • Attending customer sites to investigate and fix support issues.
  • Taking a lead on projects and installations such as server installations on-site.
  • Weekly Technical Team Meeting prioritisation and coordinate resource planning
  • Conduct effective and efficient housekeeping activities on the customer’s site.
  • Building strong relationships with customers and ensure effective communicate at all levels.
  • Personal development of self and team members.
  • Effective team worker who is flexible and consistent in engineering approach and professionalism.

Project Support:

  • Take a proactive role ensuring all projects are run smoothly, on time and within agreed budget.
  • Provide mentoring and direct support to the technical team.
  • Provide remote support to the technical team on installation jobs.
  • Resolve escalated customer support calls, in a timely manner.
  • Effective Communication to keep others up-dated on project progress.
  • Lead technical team meetings and provide technical reports and project plans.
  • Resource projects and report progress at team meetings.
  • Lead technical projects with the Sales/Account Manager
  • Provide technical team status up-dates to the management team.

Sales Orders:

  • Liaise with the Sales Team to ensure installation dates are agreed with customers
  • Planning and project managing installations.
  • Assisting Sales team with design and specification of solutions for proposals and quotes.
  • Researching and suggesting new technologies and innovations.
  • Assisting with improvements to the businesses systems and processes.
  • Proactively identify sales opportunities with both new and existing customers.

Workshop Duties:

  • Support the technical team to ensure the workshop runs efficiently.
  • Create and maintain technical documentation on job sheets.
  • Follow all procedures for workshop jobs and sign off completed tasks.
  • Write all jobs on the notice board provided.
  • Keep documentation with all machines on the bench.
  • Make sure all documentation is up-dated and is accurate (so anyone can continue with WS jobs).
  • Ensure delivery note is attached to finished machines.
  • Suggests areas for improvement for internal processes along with possible solutions.
  • Escalate issues for a timely review and action plan to fix and close-out.

Pre-Requisites:

  • A great attitude with persistence and a positive attitude.
  • An approachable, friendly manor with good communication skills.
  • Proven track record of IT with a minimum of 3 – 7 years’ experience working in an IT role.
  • A genuine concern for quality, striving to do an excellent job and managing own performance.
  • Taking pride in own work and have a real concern for delivering quality.
  • As a more senior member of the Technical Team you will need to be a positive role model to more junior members of the team, this will include helping them with technical issues, providing training and also encouraging professionalism and hard work.
  • Take the initiative to influence others and demonstrate a commercial awareness to recommend additional services to customers to ensure they are aware of Agile-TS portfolio of services.

Application Process:

Click here to apply for this role with an up-to-date CV outlining your experience

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:

A candidate that has taken the time to apply for this role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the technical structure within the company.

  • Salary: £24,000 to £35,000 + Car (Based on Experience)
  • Date Posted: 21st September 2018
  • Vacancy Location: Agile Technical Solutions, IP3 9FE (Ipswich)
  • Vacancy Type: Full time, 40 hours per week, Monday to Friday (08:30 – 17:30)

Required experience:

  • IT Technical: 3 years
  • MCSA or MCSE is favourable
  • Fluent & Effective English
  • Full UK Driving Licence

Strictly NO AGENTS.

IT Helpdesk Coordinator

Summary of Role & Responsibilities

This is a “Hands-on” role that requires the role holder to coordination the day-to-day technical support provided by Agile Technical Solutions, to its customers. This includes the responsibility for the “Helpdesk” function ensuring that all customer calls are logged, progressed or escalated to a conclusion in a timely and consultative manner in-line with service agreements. The role holder will ensure the “Helpdesk” serves as the key point of contact for all IT reported issues and customer requests.

The prime responsibility is the clear communication and effective resource utilisation of a technical team to minimise the downtime of the customer’s services. The role holder must be able to listen, understand and provide clear instructions to self and others to ensure a timely and cost-effective resolution to resolving technical problems and general enquiries.

Technical Engineering Support & Helpdesk

• A great attitude with persistence and a positive attitude.
• An approachable, friendly manor with good communication skills.
• Demonstrate a ‘hands-on approach’ to deliver high levels of customer satisfaction.
• First point of customer contact for providing IT technical support “Tier 1 / 2” technical support function.
• Ensure all support issues are logged, progressed in a timely manner and closed-out to the customer’s satisfaction.
• Provide general IT technical support and effective communication to the Agile customer base.
• Creating, Reviewing & Maintaining technical support documentation.
• Escalate customer request in a timely manner to ensure new business opportunities.
• Achieve personal and business objectives agreed with your line-manager.
• Conduct a daily and weekly review of all open tickets to maintain and achieve agreed service level targets.
• Liaise with Engineers to provide remote support to technical team members conducting installation jobs.
• Create and deliver projects in-line with agreed project plan milestones.
• Project Management for the delivery of effective and robust IT solutions.
Coordination Skills

• The ability to listen, understand and communicate action plans.
• Communicate progress of activities to all levels of personnel.
• Assume responsibility for the completion of support tickets, tasks and projects in-line with agreed deadlines.
• Review and improve company procedures and continuous improvement initiatives.
• Utilise and engage with technical resource to encourage team learning and team work.
• Reflect on own ability and recognise when others need to be involved or ask for help and guidance.
• Recommend commercial opportunities to the Sales Account Manager and Directors.

Team-working Skills

• Provide open and honest feedback “on what is happening internally and externally” to the management team.
• Communicate progress of open ticket status to all personnel, so they are aware of activities.
• Review, up-date and maintain Agile Technical Team Operational Procedures.
• Up-date and maintain shared documentation to ensure the latest version of retained user data and passwords.
• Reflect on own ability and recognise when others need to be involved or ask for help and guidance.
• Self-motivated team worker who is proactive in their personal development and professional engineering qualifications appropriate to the role and industry standards.
Pre-Requisites:

• A genuine concern for quality, always striving to do an excellent job and managing own performance.
• Taking pride in own work and delivering a quality service through constant open communication.
• Demonstrate a ‘Can do attitude’ and show respect towards customers and Agile team members.
• Persistence and Flexibility to get the job done, while maintaining an approachable and friendly manor.
• Good foundation knowledge of IT with a minimum of 3 years’ experience as an IT Technician.
• A genuine concern for demonstrating a professional image at all times to engage with all levels of personnel.
• Demonstrate an understanding of Commercial Awareness, in all that you do.
• Take the initiative to educate and promote Agile’s portfolio of services to prospects & customers.
• Engage with all personal internally and externally to protect Agile’s reputation in the customer-base.
Working Hours and Flexibility

There will be times when you will need to work extra hours and demonstrate flexibility in your working hours, there will also be times when some project and support work needs to be carried out outside of customers working hours. We will always endeavour to recognise and appreciate this work, either with a bonus or time off in lieu.

Application Process:

Click here to apply for this role with an up-to-date CV outlining your experience

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:

A candidate that has taken the time to apply for this role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the technical structure within the company.

Salary: £18,000 to £23,000 (Based on Experience)
Date Posted: 17th September 2018
Vacancy Location: Agile Technical Solutions, IP3 9FE (Ipswich)
Vacancy Type: Full time, 37.5 hours per week, Monday to Friday (08:30 – 17:00)

Required experience:

IT Technical: 3 years
MTA is favourable, training will be provided.
Fluent & Effective English
Full UK Driving Licence

Strictly NO AGENTS.

Office Administrator

The Office & Systems Administrator is responsible for the day-to-day coordination of the Agile Technical Solutions office. Primarily supporting the Technical Team and Sales Team to deliver customer service expectations.

Key Responsibilities:
• Ownership for all administration systems
• Administration support for the sales and technical teams
• Provide project management administration support
• Key point of contact with regards office administration
• Record keeping and achieve systems

Possible/Occasional Duties:
• Preparing and analysing technical and sales documentation
• Creating Service Level Agreements (SLA) for the technical team.
• Preparing reports and data analysis for the sales team.
• Deliver parts to a customer site in support of the technical team.
• Attend customers site to assist the sales manager with meetings or presentations.
• Maintenance and record keeping of company vehicles and their roadworthiness.

Customer Service Systems:
• Establish, agree and maintain customer service expectations.
• Customer Resource Management (CRM) and service delivery systems to log and record customer service history/requests.
• Return Merchandise Authorisation (RMA) coordination.
• Service Level Agreement (SLA) coordination
• Accurate record keeping

Purchasing:
• Office Insurance Policies
• IT hardware and software.
• IT systems and services
• Electronic components
• Stationary and Office Equipment.

Scheduling:
• Receive and coordinate support calls from customers.
• Create service level agreements and contracts for customers.
• Coordinate sales orders between the Technical and Finance Department.
• Storage and Achieve of invoices and records, so they can be easily retrieved.
• Provide administration support to the technical department.
• Schedule technical team resource to conduct ‘housekeeping’ and ‘site visits’.
• Maintain the “sales & technical operational calendar.
• Create and maintain operational procedures.
• Provide administration support to the sales department.
• Building strong relationships with suppliers and manage the approved supplier list.
• Purchase of items in conjunction with the sales and technical team.

Required Skills:
• Ability to manage multiple tasks and prioritise to meet agreed deadlines.
• Demonstrate excellent verbal and written communication skills.
• Relationship building and customer service skills.
• Proficient in Microsoft Office.
• Team-worker and completer finisher

Pre-Requisites:
• Administration experience gained in a technical role.
• A positive attitude with a flexible and friendly manner.
• Concern for quality, always striving to do an excellent job.
• Taking pride in own work and have the ability to achieve high standards.
• This is not a direct client facing role. However, you are required to present yourself professionally and be suitably attired wearing work wear clothing appropriate to the office environment.
• Demonstrates and understanding the importance of commercial awareness.
• Ability to work to deadlines and achieve high accuracy and attention to detail.
• Ability to be flexible and willing to go the extra mile for the customer.

Application Process:

Click here to apply for this role with an up-to-date CV outlining your experience

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:
A candidate that has taken the time to apply for the role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see why you are the ideal candidate for this role. We are a company in transition achieving measurable growth. If you want to grow as a person and develop yourself professionally and personally, we want to hear from you.

• Role: Office Administrator
• Date Posted: 21st September 2018
• Vacancy Type: Full time, 37.5 hours per week, Monday to Friday (08:30 – 17:00).

Salary: £NEG based on experience

Strictly NO AGENTS.