Careers

Careers

Agile Technical Solutions are a fast growing and ambitious company who are continuingly looking for new talent as they progress.  Exciting opportunities are available for ambitious individuals looking to challenge themselves further…

Technical Engineer

Technical Support:

  • Provide direct IT support to customers in-line with the agreed SLA’s.
  • Ensure all support issues are logged and followed-up in a timely manner.
  • Ensuring all calls are processed in a timely fashion.
  • Creating and up-dating support team documentation and writing technical reports.
  • Taking responsibility for resolving escalated support calls via. helpdesk.
  • Analyse corrective actions to review helpdesk performance and resource utilisation.
  • Attend meetings to progress Sales Orders, Technical Issues and Projects.
  • Project Management of equipment installations and upgrades.
  • Updating systems and shared documentation processes.
  • Assisting with management and mentoring of more junior engineers.
  • Attending customer sites to investigate and fix support issues.
  • Taking a lead on projects and installations such as server installations on-site.
  • Weekly Technical Team Meeting prioritisation and coordinate resource planning
  • Conduct effective and efficient housekeeping activities on the customer’s site.
  • Building strong relationships with customers and ensure effective communicate at all levels.
  • Personal development of self and team members.
  • Effective team worker who is flexible and consistent in engineering approach and professionalism.

Project Support:

  • Take a proactive role ensuring all projects are run smoothly, on time and within agreed budget.
  • Provide mentoring and direct support to the technical team.
  • Provide remote support to the technical team on installation jobs.
  • Resolve escalated customer support calls, in a timely manner.
  • Effective Communication to keep others up-dated on project progress.
  • Lead technical team meetings and provide technical reports and project plans.
  • Resource projects and report progress at team meetings.
  • Lead technical projects with the Sales/Account Manager
  • Provide technical team status up-dates to the management team.

Sales Orders:

  • Liaise with the Sales Team to ensure installation dates are agreed with customers
  • Planning and project managing installations.
  • Assisting Sales team with design and specification of solutions for proposals and quotes.
  • Researching and suggesting new technologies and innovations.
  • Assisting with improvements to the businesses systems and processes.
  • Proactively identify sales opportunities with both new and existing customers.

Workshop Duties:

  • Support the technical team to ensure the workshop runs efficiently.
  • Create and maintain technical documentation on job sheets.
  • Follow all procedures for workshop jobs and sign off completed tasks.
  • Write all jobs on the notice board provided.
  • Keep documentation with all machines on the bench.
  • Make sure all documentation is up-dated and is accurate (so anyone can continue with WS jobs).
  • Ensure delivery note is attached to finished machines.
  • Suggests areas for improvement for internal processes along with possible solutions.
  • Escalate issues for a timely review and action plan to fix and close-out.

Pre-Requisites:

  • A great attitude with persistence and a positive attitude.
  • An approachable, friendly manor with good communication skills.
  • Proven track record of IT with a minimum of 3 – 7 years’ experience working in an IT role.
  • A genuine concern for quality, striving to do an excellent job and managing own performance.
  • Taking pride in own work and have a real concern for delivering quality.
  • As a more senior member of the Technical Team you will need to be a positive role model to more junior members of the team, this will include helping them with technical issues, providing training and also encouraging professionalism and hard work.
  • Take the initiative to influence others and demonstrate a commercial awareness to recommend additional services to customers to ensure they are aware of Agile-TS portfolio of services.

Application Process:

To apply for this role please forward an up-to-date CV outlining your experience to careers@agile-ts.net

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:

A candidate that has taken the time to apply for this role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the technical structure within the company.

  • Salary: £18,000 to £28,000 + Car (Based on Experience)
  • Date Posted: 27th June 2017
  • Vacancy Location: Agile Technical Solutions, IP3 9FE (Ipswich)
  • Vacancy Type: Full time, 40 hours per week, Monday to Friday (08:30 – 17:30)

Required experience:

  • IT Technical or Helpdesk: 3 years
  • Fluent & Effective English
  • Full UK Driving Licence

Strictly NO AGENTS.

Sales Account Manager

The role would include:

  • Identifying, progressing and securing new business opportunities to enable business growth
  • Managing and developing the sales process through trust and working relationships
  • Key point of commercial contact with prospects and customers
  • Marketing, Website and social media initiatives
  • Networking and promotion of company products & services
  • Technical sales up-selling to existing client base
  • Networking & Coordinating customer expectations with the technical team
  • Project Management responsibility
  • Working with the technical team to create and resource project plans
  • Effective communication internally and externally

The successful candidate will have:

  • The initiative to seek new business opportunities and the ability to secure them
  • A friendly and approachable person with effective communication skills
  • A genuine concern for quality, striving to do an excellent job, as an individual and team member
  • The ability to influence and hold others accountable for their actions
  • A technical background and perseverance due to the nature of the role
  • Good knowledge of IT Account Management is essential
  • A Full UK clean driving licence
  • Strong organisational skills and the ability to multitask
  • Proactive and customer focused to deliver agreed service level agreements

What is Required:

  • To work on own initiative and communicate openly with a technical and sales team.
  • To complete tasks efficiently and effectively to achieve agreed deadlines.
  • The initiative to see that things need to be done and progresses tasks to a conclusion.
  • The ability to be responsive and flexible in coordinating resource and services.
  • A real concern for delivering a quality service and professional service to customers.
  • The ability to influence and hold others accountable for their actions.
  • Project Management skills to achieve project deadlines.
  • Proactive and customer focused attitude to deliver agreed service level agreements.
  • Previous experience in a customer facing role or customer service environment.

To succeed in this role the candidate must be a proven sales professional. Be a team player with initiative and influence to coordinate activities and resource to achieve high quality standards. A natural coordinator who can multitask as a team leader and a problem solver to get the job done.

You will enjoy a varied role that offers real autonomy with the ability to develop your Technical Sales Skills and Securing New Business, as an IT sales professional.

To apply for this role please forward an up-to-date CV outlining your relevant experience to careers@agile-ts.net

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:

A candidate that has taken the time to apply for this role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the management structure within the company.

  • Position: Account Manager
  • Salary: Competitive + Benefits
  • Date Posted: 30th October 2017
  • Vacancy Location: Agile Technical Solutions (Ipswich)
  • Vacancy Type: Full time, 37.5 hours per week, Monday to Friday (08:30 – 17:00).

Strictly NO AGENTS.

Office Administrator

The Office & Systems Administrator is responsible for the day-to-day coordination of the Agile Technical Solutions office. Primarily supporting the Technical Team and Sales Team to deliver customer service expectations.

Key Responsibilities:
• Ownership for all administration systems
• Administration support for the sales and technical teams
• Provide project management administration support
• Key point of contact with regards office administration
• Record keeping and achieve systems

Possible/Occasional Duties:
• Preparing and analysing technical and sales documentation
• Creating Service Level Agreements (SLA) for the technical team.
• Preparing reports and data analysis for the sales team.
• Deliver parts to a customer site in support of the technical team.
• Attend customers site to assist the sales manager with meetings or presentations.
• Maintenance and record keeping of company vehicles and their roadworthiness.

Customer Service Systems:
• Establish, agree and maintain customer service expectations.
• Customer Resource Management (CRM) and service delivery systems to log and record customer service history/requests.
• Return Merchandise Authorisation (RMA) coordination.
• Service Level Agreement (SLA) coordination
• Accurate record keeping

Purchasing:
• Office Insurance Policies
• IT hardware and software.
• IT systems and services
• Electronic components
• Stationary and Office Equipment.

Scheduling:
• Receive and coordinate support calls from customers.
• Create service level agreements and contracts for customers.
• Coordinate sales orders between the Technical and Finance Department.
• Storage and Achieve of invoices and records, so they can be easily retrieved.
• Provide administration support to the technical department.
• Schedule technical team resource to conduct ‘housekeeping’ and ‘site visits’.
• Maintain the “sales & technical operational calendar.
• Create and maintain operational procedures.
• Provide administration support to the sales department.
• Building strong relationships with suppliers and manage the approved supplier list.
• Purchase of items in conjunction with the sales and technical team.

Required Skills:
• Ability to manage multiple tasks and prioritise to meet agreed deadlines.
• Demonstrate excellent verbal and written communication skills.
• Relationship building and customer service skills.
• Proficient in Microsoft Office.
• Team-worker and completer finisher

Pre-Requisites:
• Administration experience gained in a technical role.
• A positive attitude with a flexible and friendly manner.
• Concern for quality, always striving to do an excellent job.
• Taking pride in own work and have the ability to achieve high standards.
• This is not a direct client facing role. However, you are required to present yourself professionally and be suitably attired wearing work wear clothing appropriate to the office environment.
• Demonstrates and understanding the importance of commercial awareness.
• Ability to work to deadlines and achieve high accuracy and attention to detail.
• Ability to be flexible and willing to go the extra mile for the customer.

To apply for this role please forward an up-to-date CV outlining your experience to careers@agile-ts.net
By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:
A candidate that has taken the time to apply for the role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see why you are the ideal candidate for this role. We are a company in transition achieving measurable growth. If you want to grow as a person and develop yourself professionally and personally, we want to hear from you.

• Role: Office Administrator
• Date Posted: 26/02/2018
• Vacancy Type: Full time, 37.5 hours per week, Monday to Friday (08:30 – 17:00).
• End Date: 03/04/2018

Salary: £NEG based on experience

Strictly NO AGENTS.