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IT Support

Business-grade IT Support

Where rapid response times, flexible support packages, and regular reviews are the standard in IT Support.

 

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As one of the leading IT support companies spanning Suffolk and Essex, we appreciate exactly what business-grade IT service desk support looks like. After all, hundreds of clients rely on our ability to proactively safeguard their IT

Our focus is on ensuring a high-quality user experience for all our clients. With sophisticated reporting, monitoring and a personal helpdesk, you can be confident your IT is in safe hands.

If like our clients, you need IT support you can trust without question, then we’re the right people to help you.

Flexible support packages

Our IT support services will always be tailored to your business needs so that we can offer you just the right support you require.

Whether you’re a medium-sized business with your own IT department looking for additional IT service desk support or you need fully-outsourced IT support, we’ll create an IT solutions and computer support package for you. One that involves us closely looking at how your organisation operates so that we can put in place robust IT solutions that keep your business running.

We pride ourselves on our consultancy-led IT support where onsite presence is the standard. By visiting your office and understanding your business, we’re able to be proactive and recommend IT solutions that’ll make a measurable difference to your efficiency and productivity.

We offer a comprehensive maintenance service. This includes remote access monitoring and scheduled onsite housekeeping visits around the areas of Essex, Suffolk and East Anglia.

Our IT service desk is run by highly qualified engineers who are just a phone call away. What’s more, they understand business and the importance of keeping you operational. That’s why we focus on IT security and making sure that your systems are regularly updated. We include networking monitoring software for your server infrastructure as standard. This means we can ensure your servers are running within tolerance and that we can resolve issues before they become bigger problems.

Reasons companies choose Agile IT support

Our IT service desk and onsite IT support spans a wide range of hardware and software; including desktop PCs, Servers, Apple Mac, networking and broadband routing.

Our engineers are available throughout the working day to offer IT help and our office can be easily accessed from the Suffolk and Essex areas.

Drawing on our wealth of expertise and knowledge, we can become your IT department. With our customisable IT support agreements, we can be your IT manager, your computer support engineer and your IT helpdesk technician, without the employment overheads.

As a total IT support and security solution, we can also manage your IT assets and take care of computer upgrades as and when they’re needed. What’s more, with our business-grade reporting system we can provide you with a measurable return on investment.

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Don’t just take our word for it…

  • All Agile staff have formed good working relations with our school staff, and we feel extremely supported by them. They are enormously professional and have proven to be extremely reliable. The pupils are enjoying being able to use up-to-date programming software and the teachers are thrilled that they have reliability.
  • Agile are everything IT that a company needs, and all in one place.  Agile provides all our hardware and software needs, it’s like having an in-house IT department without all the hassle.  They are very cost effective as an IT solution, particularly for SMEs.  They always respond whatever the time of day and work hard to resolve problems as soon as possible.  Agile provide the level of service we all want but don’t expect to find.
    Managing Director
  • Having a strong IT function has become a major part of our business. The decision to engage Agile as our advisors has given us confidence, unparalleled support and the pro-action that we previously did not have. Agile understand our business and its needs in future development.
    Commercial Director, Construction
  • Agile staff are always quick to respond and have proved vital IT partners. They took the lead in organising our transfer from stand-alone workstations to a fully integrated networked system linked to a Microsoft Exchange and file server.  A full backup system provides data protection and a tailored on-going support package ensures we continue to get the best from our investment.
    Director
  • Agile proved to be very speedy from the moment we asked for a quote (which was very competitive) to install a server, provide a number of laptops on top of software updates on our existing hardware. Agile are a friendly group of people who ensured all work was completed quickly and to the highest standards.
    Head Teacher, Primary School
  • Running the IT of our company was very stressful until Agile took over. From day one, they have been proactive, not reactive.  They offer an incredibly friendly and professional service.  All of the engineers are very polite and knowledgeable and have solved every problem they have come up against in an efficient and timely manner.
    Financial Manager, Building Contractors

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