Your Bespoke IT Helpdesk
Whether you need managed business IT support services in Colchester or you’re looking for support for your own IT team, we’ll always look for the best and most cost-effective solution for your business; that’s a promise.
From our IT help desk, we make full use of the latest technologies to proactively monitor, maintain and update your systems.
Looking for a New IT Support Partner?
There could be several reasons why you’re looking for a new business computer support service partner. It may be to do with value for money, responsiveness, or technical expertise. Or perhaps you want Colchester IT help desk engineers who just get ‘you’ and your business. Whatever it is, we can deliver IT solutions that meet your expectations.
When you need to talk to someone, you want someone who knows and cares about your business. We understand that. Our directors and IT support technicians are approachable, jargon-free and are passionate about sharing their knowledge and experience.
Best of all, as a computer support company, we’re quick to respond; we’re only up the A12 and have many clients in the Colchester area. So, if you’re a local business interested in our outsourced IT support, helpdesk, or onsite maintenance services, please contact our team today.
Business IT Support FAQs
What does IT Support mean?
A Colchester business IT support contract is an arrangement between two parties – the organisation receiving Business IT support and an IT provider. On this basis, you sign a contract with the IT provider to look after part or all your IT support for an agreed fee.
For instance, it could be that you are an IT Manager who needs third-line support for more complex issues. Or you may not have any in-house IT expertise and therefore require first, second and third-line Business IT Support.
A strong agreement should focus on the needs of your business. Therefore, your Colchester business IT support contract should explain the rationale behind the agreement and the benefits to your organisation.
Why is IT Support important for businesses?
Almost every business is heavily reliant on technology. Therefore, employees must have access to a Colchester IT helpdesk when they have a problem or if there is a bigger network issue.
Sometimes technical IT support is managed solely in-house and other times by an Colchester business IT support company such as Agile.
As the name suggests, IT support is primarily about resolving IT issues, preventing problems from escalating, and ensuring compliance.
Having structured IT support from capable IT technicians helps a business remain efficient by:
- Accessing a remote IT helpdesk that aims to resolve any IT issues quickly yet having the option to escalate to more specialist technicians if required.
- Keeping connected. If you experience any network issues, an IT support company will have you up and running sharpish.
- Saving you time and money. Opting to outsource IT support is often far more cost-effective than hiring inhouse.
- Effectively managing data and systems. An outsourced IT support team will proactively manage various hardware and software solutions to manage and protect your data.
The advice from our Business IT Support Colchester team is to always seek support from an IT helpdesk run by highly qualified engineers who are up-to-date with the latest IT security solutions.
What are the benefits of an IT support contract?
One of the most important benefits of a Colchester business IT support contract is that it ensures your systems are in good working order and protected from cyberattacks.
Having an IT support contract means you have the resources in place to resolve any IT issues and can lean on external technicians for assistance with IT projects if in scope.
Crucially, for in-house IT managers, having an IT support contract with a reliable IT company can free them up to focus on bigger projects.
How much does IT support cost?
The cost of outsourced Colchester business IT support can vary depending on how much your organisation needs. Our bespoke Colchester IT helpdesk and support packages are designed to provide you with what your business needs. So, you only pay a fixed price for what you need, and if that changes, we can adjust the agreement to suit you. Having built in regular structured IT Support services such as onsite housekeeping and IT Management meetings to your ongoing support package can make and save you money. Maximising your IT systems effectiveness, efficiency and staff working environments are essential to any successful business. With an ongoing IT Strategy with Agile Technical Solutions, you can ensure you are getting the best out of your current and ongoing investments in your IT infrastructure. You can also take advantage of existing innovative technologies to help grow your business.
What are the examples of IT support services?
Colchester business IT support services vary according to the nature and size of an organisation. Some organisations need fully managed IT support where they hand over complete IT support to an IT provider. Others just need certain technical support from a specialist Colchester IT helpdesk.
Broadly speaking though, most IT support services cover the following:
- IT helpdesk support
- Onsite support (when required)
- Regular housekeeping visits
- Network monitoring (proactive identification and resolution of threats)
- Cloud Services
- Software and hardware updates
- Managed security and backups
- 3rd party supplier liaison
- Regularly reporting (including yearly review)
- Additional support for project rollouts
Crucially, IT support services offer your business additional technical expertise when you need it. This means you can scale up and down to quickly manage changing workloads.
Similarly, IT support services can also include cover for internal IT managers in the event of illness or holiday.