Mark specialises in people development; something Agile Technical Solutions places a lot of emphasis on. As Office Manager, his focus is on making sure Agile has the right business processes and capability to deliver first-class customer service. In Mark’s experience, many businesses will say they offer an exceptional customer experience but for this to be true, every aspect of the business must be client-focused. That’s why Mark oversees every aspect of customer service at Agile, setting internal goals so that the team always offers a great service.
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