9 Advantages of Outsourced IT Support

According to a YouGov Survey, 34% of UK businesses outsourced their IT Support in 2019, and further research indicates even more are turning to external partners, but why? What are the reasons for this upwards trend? Here, we explore the top nine benefits of Outsourced IT Support – how it can save you money, improve productivity, bring a valuable technical skillset to your organisation, and prevent IT issues from occurring in the first place.

Why Choose Outsourced IT Support?

  1. Reduce Costs

One of the main reasons businesses and schools choose to outsource their IT Support is cost. Outsourced IT Support can save your organisation money in four key ways:

  • You do not need to hire an IT Support person inhouse, saving on recruitment fees, salary, company benefits and ongoing training costs.
  • You can increase and decrease the level of IT Support much more cost-effectively.
  • You do not have to buy new software with every technology advancement.
  • IT issues can be resolved before they become more costly problems.

Essentially, by outsourcing your IT Support, you save money by only paying for what you need, with all your costs rolled into fixed payments to suit your budget.

It’s important to remember that by outsourcing your IT support, you gain direct access not just to one person but to an entire team of experts with a wealth of knowledge, skills and experience – something that would definitely cost you more to do inhouse.

  1. Access Outsourced IT Support when you Need it

You might be unable to justify having enough work to appoint an IT Manager. Perhaps you’re a relatively small company and do not have enough money or space for a dedicated IT person. Or maybe you only need help with certain types of IT Support queries.

That’s where having a Managed IT Support Service can be beneficial. So, if something goes wrong or you need help in modernising your systems, you already have a technical IT Support team you can lean on.

When you outsource IT support, your IT systems are constantly monitored to prevent issues and if you have any issues, you can access a team of experts without hiring anyone.

  1. A great Source of Support for your IT Manager

You may already have a dedicated IT Manager or another member of staff who looks after your IT where technical support is just one aspect of their role.

One of the biggest advantages to IT Managers in choosing an Outsourced IT Support partner is being able to claw back time. When they’re no longer the first point of call for technical issues, they have more time to focus on specific projects.

Appointing an external IT Support provider also makes the IT Manager’s absence less of an issue. So, if they’re on holiday, off sick or at an external event and there’s a critical IT problem, it can be resolved; or better still, prevented from happening in the first place.

  1. Having the Right Technical IT Support Skills

The IT recruitment market is tough, making it difficult to find suitably qualified and experienced IT Support staff. Plus, if you do not have a strong technical background yourself, how do you know whether a candidate has the technical skills required for the role?

Outsourced IT Support is more than just a recruitment alternative. By entering into an IT Support agreement, you gain access to an expert technical team throughout the week, meaning you’ll never have to worry about having the right technical IT skills. You can also increase the level of support and consultancy required as your business grows.

  1. More Time to Focus on your Business

If you and your team are constantly battling IT issues and coming up with workarounds to outdated technology, you’ll be losing valuable time.

For business leaders, system IT downtime is a massive time vacuum. It’s estimated that it costs businesses an average of £3.6 million every year.

Using Outsourced IT Support takes the stress out of managing your technology needs and allows you to focus on running your business.

  1. Prevent Issues from Arising

Outsourcing your IT Support can help lessen the chances of downtime, especially if your chosen IT partner is proactive. As part of your agreement with them, they should be consistently looking at ways to reduce your IT issues as well as being a responsive helpdesk.

They should constantly monitor your systems to help identify and resolve any issues before they impact your business.

  1. Increased Productivity

As we’ve just touched on, today’s Outsourced IT Support has surpassed the traditional break/fix model. The hallmark of a great IT Support provider is someone who proactively prevents issues from occurring and who recommends IT solutions to support your business as it grows. This can help you automate repetitive work, embrace collaboration tools, improve IT accessibility and educate your staff about the risks associated with cyberattacks.

The point is that IT Support is not just about keeping you operational. It’s also about helping you be more productive.

  1. Access the Latest Technology

It can be difficult to keep on top of all the new updates, products and applications.

One of the many advantages of using an Outsourced IT Support company is that they will know about the latest technology solutions. They will also have partnership agreements with a wide range of enterprise-grade technology vendors and have received the relevant training. Most importantly, they will also be busy introducing similar technology solutions to other clients, meaning they can confidently recommend the best option for you too.

As a tip, we’d always recommend choosing an external partner who is not tethered to a small selection of technology vendors. That way, you can be confident in their ability to provide unbiased recommendations.

  1. More than just IT Support

Responding to everyday IT issues and reducing downtime are the first things that spring to mind when considering hiring an Outsourced IT Support provider.

However, in our experience, IT requires a long-term strategy. Therefore, an IT Support partner should work with you to explore how you can maximise technology and make your IT systems more resilient.

With an IT Support partner like Colchester-based Agile Technical Solutions, your options are not limited to a reactive service. Instead, you benefit from a proactive, consultative approach to IT, and have direct access to cyber security specialists, disaster recovery experts and highly-experienced IT project managers – all under one roof.

At Agile we strive to become part of your team to learn and understand your business model and processes so that we can make sure you have the right IT support and technology in place to grow your business.

If you’re looking for IT Support, we’re more than happy to meet with you and explore how we can help. Our contracts are always bespoke, meaning we’ll tailor our services to your needs.

Simply call us on 01206 700930.