Careers

Careers

Agile Technical Solutions are a fast growing and ambitious company who are continuingly looking for new talent as they progress.  Exciting opportunities are available for ambitious individuals looking to challenge themselves further…

Technical Engineer

Technical Support:

  • Provide direct IT support to customers in-line with the agreed SLA’s.
  • Ensure all support issues are logged and followed-up in a timely manner.
  • Ensuring all calls are processed in a timely fashion.
  • Creating and up-dating support team documentation and writing technical reports.
  • Taking responsibility for resolving escalated support calls via. helpdesk.
  • Analyse corrective actions to review helpdesk performance and resource utilisation.
  • Attend meetings to progress Sales Orders, Technical Issues and Projects.
  • Project Management of equipment installations and upgrades.
  • Updating systems and shared documentation processes.
  • Assisting with management and mentoring of more junior engineers.
  • Attending customer sites to investigate and fix support issues.
  • Taking a lead on projects and installations such as server installations on-site.
  • Weekly Technical Team Meeting prioritisation and coordinate resource planning
  • Conduct effective and efficient housekeeping activities on the customer’s site.
  • Building strong relationships with customers and ensure effective communicate at all levels.
  • Personal development of self and team members.
  • Effective team worker who is flexible and consistent in engineering approach and professionalism.

Project Support:

  • Take a proactive role ensuring all projects are run smoothly, on time and within agreed budget.
  • Provide mentoring and direct support to the technical team.
  • Provide remote support to the technical team on installation jobs.
  • Resolve escalated customer support calls, in a timely manner.
  • Effective Communication to keep others up-dated on project progress.
  • Lead technical team meetings and provide technical reports and project plans.
  • Resource projects and report progress at team meetings.
  • Lead technical projects with the Sales/Account Manager
  • Provide technical team status up-dates to the management team.

Sales Orders:

  • Liaise with the Sales Team to ensure installation dates are agreed with customers
  • Planning and project managing installations.
  • Assisting Sales team with design and specification of solutions for proposals and quotes.
  • Researching and suggesting new technologies and innovations.
  • Assisting with improvements to the businesses systems and processes.
  • Proactively identify sales opportunities with both new and existing customers.

Workshop Duties:

  • Support the technical team to ensure the workshop runs efficiently.
  • Create and maintain technical documentation on job sheets.
  • Follow all procedures for workshop jobs and sign off completed tasks.
  • Write all jobs on the notice board provided.
  • Keep documentation with all machines on the bench.
  • Make sure all documentation is up-dated and is accurate (so anyone can continue with WS jobs).
  • Ensure delivery note is attached to finished machines.
  • Suggests areas for improvement for internal processes along with possible solutions.
  • Escalate issues for a timely review and action plan to fix and close-out.

Pre-Requisites:

  • A great attitude with persistence and a positive attitude.
  • An approachable, friendly manor with good communication skills.
  • Proven track record of IT with a minimum of 3 – 7 years’ experience working in an IT role.
  • A genuine concern for quality, striving to do an excellent job and managing own performance.
  • Taking pride in own work and have a real concern for delivering quality.
  • As a more senior member of the Technical Team you will need to be a positive role model to more junior members of the team, this will include helping them with technical issues, providing training and also encouraging professionalism and hard work.
  • Take the initiative to influence others and demonstrate a commercial awareness to recommend additional services to customers to ensure they are aware of Agile-TS portfolio of services.

Application Process:

To apply for this role please forward an up-to-date CV outlining your experience.  Strictly NO AGENTS.

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:

A candidate that has taken the time to apply for this role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the technical structure within the company.

  • Salary: £18,000 to £28,000 + Car (Based on Experience)
  • Date Posted: 27th June 2017
  • Vacancy Location: Agile Technical Solutions, IP3 9FE (Ipswich)
  • Vacancy Type: Full time, 40 hours per week, Monday to Friday (08:30 – 17:30)

Required experience:

  • IT Technical or Helpdesk: 3 years
  • Fluent & Effective English
  • Full UK Driving Licence

Project Coordinator

General Coordination:

  • Coordinating the operational responsibilities and activities of the Project Management function.
  • Identify and implement systems that add value and provide efficiency and effectiveness to operations.
  • Plan, recruit and deploy resource to achieve Agile agreed service level and customer service expectations.
  • Plan and improve the efficiency of business systems, processes and procedures to deliver a quality service.
  • Coordinate the day-to-day resource allocation of technical apprentices.
  • Coordinate the customer project planning of the technical team to achieve our customers’ expectations.
  • Encourage team members to take responsibility for their role responsibilities and business objectives.
  • Maintain and coordinate the performance management process and professional development plans.
  • Coordinate the internal training and effective use of the company’s administration resource.
  • Create teamwork, flexibility and harmony to enable the team to work effectively to achieve its business plan.

HR Development:

  • Coordinate staffing levels in-line with the company’s growth plans.
  • Coordinate recruitment interviews and suitable candidates.
  • Provide direction to team members in accordance with the company’s policies and procedures.
  • Mentor and develop team members, including overseeing career development and training plans.
  • Lead team members to achieve their performance management and professional development objectives.

Customer Service Systems:

  • Maintain customer service expectations for the delivery of agreed service level agreements.
  • Customer open ticket and service delivery systems to be recorded to provide accurate customer service history.
  • Conduct team meetings and share operational planning to create a culture of professionalism and teamwork.
  • Effective communication both verbally and written using the telephone, email and written reports.
  • Create and deliver presentations for both internal and external customers and service providers, when required.
  • Liaising with the technical team on customer service, sales order, and project management status.
  • This role will require the role holder to demonstrate a high level of professionalism and confidentiality.

H&S Development:

  • Develop and maintain the company’s Health & Safety policy.
  • Fire Evacuation & Coordination.
  • H&S induction training to new starters and provide refresher training.
  • Reporting minor or major injuries to the director.
  • Coordinating any PPE and work wear clothing requirements.
  • Maintaining the company’s Building, Facilities and Environmental issues.

Purchasing & Scheduling:

  • Overseeing and monitoring the project management effectiveness.
  • Purchasing the required equipment for sales orders and the Agile technical team.

Required Skills:

  • Ability to coordinate multiple tasks and prioritise to achieve agreed deadlines.
  • Demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts.
  • Strong interpersonal skills, general project coordination experience and a strong engineering discipline is essential.
  • Coordination of an administration team to develop effective relationships and interactions with customers, peers, and the supplier base is essential.
  • Proficient in Microsoft Office.

Pre-Requisites:

  • Project Coordination experience with a minimum of 3 – 5 years’ experience working in a customer service role.
  • A positive attitude with a flexible and friendly manner to achieve customer expectations.
  • Good communication skills.
  • A genuine concern for quality, always striving to do an excellent job and deliver a professional performance.
  • Demonstrates pride in own work and holds others to account for their work, attitude and behaviour.
  • This is an administration support role, as such the role holder will present themselves professionally at all times and will be suitably attired wearing work wear clothing appropriate to the office coordination role and environment.
  • The ability to create, develop and maintain a highly skilled team that delivers first class customer service to its customer base.
  • Ability to take corrective action in terms of own and the team’s performance and ability to be responsive.

Working Hours and Flexibility:

There will be times when you will need to work extra hours and demonstrate flexibility in your working hours, there will also be times when some project work needs to be carried out outside of normal working hours. We will always endeavour to recognise and appreciate this work, either with a bonus or time off in lieu.

Application Process:

To apply for this role please forward an up-to-date CV outlining your experience.  Strictly NO AGENTS.

By applying for this role, you give permission to Agile Technical Solutions to progress your application and personal information contained within your CV to consider your suitability for the advertised role. Agile Technical Solutions will not submit or use your personal information for any other purposes other than fulfilling this employment opportunity.

What is Expected:

A candidate that has taken the time to apply for this role and has invested time in their application, A basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the technical structure within the company.

  • Salary: £16,000 to £18,000 (Based on Experience)
  • Date Posted: 17th August 2017
  • Vacancy Location: Agile Technical Solutions, IP3 9FE (Ipswich)
  • Vacancy Type: Full time, 40 hours per week, Monday to Friday (08:30 – 17:30)